Refund Policy

Last updated October 9, 2026

Free trial

Cancel any time during your 3-day trial under Manage billing on your account page and you won't be charged.

Pro subscriptions

• First payment: if you're not happy, email us within 7 days of your first charge (monthly or yearly) for a full refund, as long as you've used 3 or fewer Pro scans.
• Yearly renewals: email us within 7 days of a yearly renewal charge for a full refund if you haven't used Pro since it renewed.
• Otherwise: canceling stops future charges and you keep Pro until the end of the period you paid for. We don't refund partial months.

Single scan ($4.99)

A bought scan stays in your account until you use it. Unused scans are refundable within 14 days. Once used, it's non-refundable, but if a scan failed or the result was clearly broken, email us and we'll refund it. Photos the scanner can't read don't use up your scan.

Mistakes and duplicate charges

If you were charged twice or charged after canceling, email us and we'll refund it in full.

How to ask

Email ascendurself.support@gmail.com from your account email with the date of the charge. Approved refunds go back to your original payment method, usually within 5 to 10 business days. This policy doesn't limit any refund rights you have under the law where you live.

Contact

Questions about this page? Email ascendurself.support@gmail.com or see our contact page.